1. International Shipping

We ship to our countries and continue to expand our reach wherever possible.

Shipping availability may vary based on destination country regulations, customs restrictions, or logistical limitations. If we are unable to ship to your country, the website or app will notify you at checkout.

If your location is not serviceable, or if you would like to understand shipping possibilities to your country, please feel free to reach out to us at alishehzadproducts279@gmail.com. Our team will be happy to guide you

Estimated delivery timeline:
5–8 working days (Mon–Fri, excluding public holidays)

Delivery time may vary depending on your location and local customs processes.

2. Order Processing & Dispatch

Every order is carefully packed with attention and processed within:
1–3 working days (Mon–Fri, excluding public holidays)

Once an order is confirmed, it cannot be modified or cancelled, as we begin preparing it for dispatch shortly after confirmation. For details regarding refunds or replacements, please review our Refund Policy.

Tracking details will be shared to on email once your order is dispatched.

If an item is temporarily out of stock:

• We will keep you informed.
• Ship it at the earliest (typically within 4–5 working days).
• Or refund if fulfilment is not possible.

3. Delays Beyond Control

While we work with trusted logistics partners, delays may occasionally occur due to:

• Customs holds
• Regulatory changes
• Weather conditions
• International transport disruptions

We appreciate your understanding in such situations.

4. Delivery Attempts

Our courier partners may attempt delivery 3 times to ensure a successful handover.

We kindly request customers to:

• Provide accurate shipping details.
• Ensure availability at the delivery address.

If a shipment is returned due to incorrect address/ contact number details or failed delivery attempts, reshipping charges may apply. For refund eligibility in such cases, please refer to our Refund Policy

5. Delivered but Not Received

If tracking shows the order as “Delivered” but you have not received it:

• Please inform us within 2 days of delivery confirmation.

We will initiate an investigation with the courier partner.
Standard investigation timeline: 4–6 working days.

During this process, the courier may:

• Contact you directly.
• Conduct delivery verification.
• Visit the delivery location if required.

If the shipment is officially confirmed as lost, resolution will proceed in accordance with our Refund Policy